Return Policy

Effective Date: July 15, 2025 | Last Updated: July 15, 2025

Return and Exchange Eligibility

To ensure your complete satisfaction with your purchase, we offer return and exchange services under the following conditions:

Product Condition Requirements

  • Products must be unused, unworn, and in brand new condition
  • All original tags, labels, and packaging must be intact and undamaged
  • Items must be free from perfume residue, odors, makeup, hair, or other contaminants
  • Products must be in their original packaging with all accessories and documentation included
  • Items should not show any signs of wear, washing, or alteration
  • Gift cards, digital products, and personalized items are generally not eligible for return
  • Intimate apparel, swimwear, and undergarments must have hygiene stickers intact

Time Limitations

  • Return and exchange requests must be submitted within 30 days from the date you received your order
  • For international orders, the 30-day period begins from the confirmed delivery date
  • Holiday purchases may have extended return periods as announced on our website
  • Sale and clearance items may have different return windows as specified at the time of purchase

Defective or Incorrect Items

If you receive damaged, defective, or incorrect merchandise, we will provide:

  • Free return shipping at no cost to you
  • Full refund or exchange according to your preference
  • Expedited processing of your return or replacement
  • Additional compensation for any inconvenience caused, when applicable

How to Return or Exchange Items

We are committed to making the return and exchange process as simple and efficient as possible. Please follow these steps:

Step 1: Contact Customer Service

  • Contact us via email at [email protected] within 30 days of receiving your items
  • Alternatively, call our customer service hotline at +1 3609396099 during business hours
  • Have your order number ready for faster service
  • Our multilingual support team is available to assist you

Step 2: Provide Required Information

When contacting us, please provide the following information:

  • Your order number and purchase date
  • Name and details of the item(s) you wish to return or exchange
  • Reason for the return or exchange (this helps us improve our services)
  • Photos of the item if it’s damaged or defective
  • Your preferred resolution (refund, exchange, store credit)

Step 3: Receive Return Authorization

  • Our customer service team will respond promptly and guide you through the return or exchange process
  • You will receive a Return Merchandise Authorization (RMA) number
  • We will provide you with detailed return instructions and shipping labels if applicable
  • Return authorization is valid for 14 days from the date of issuance

Shipping Responsibility

  • Return shipping costs are generally borne by the customer
  • Exceptions: We cover return shipping for defective, damaged, or incorrect items
  • We recommend using trackable shipping methods for your protection
  • Insurance is recommended for high-value items
  • We are not responsible for items lost or damaged during return shipping

Refund Process

We are committed to ensuring your satisfaction with your purchases. Our refund process is designed to be fair, transparent, and efficient.

Processing Timeline

  • After we receive your returned items and confirm they meet return conditions, we will process your refund within 1-5 business days
  • Refunds will be issued through your original payment method
  • Credit card refunds may take 3-10 business days to appear on your statement, depending on your bank
  • PayPal refunds are typically processed within 24-48 hours
  • Bank transfer refunds may take 5-7 business days

Refund Amounts

  • You will receive a full refund of the purchase price for eligible returns
  • Original shipping fees are generally non-refundable, except for our error or defective products
  • Any promotional discounts applied to your original order will be proportionally deducted
  • Gift card purchases are refunded as store credit
  • International customers may be responsible for customs duties and taxes, which are non-refundable

Refund Notifications

  • You will receive email confirmation when your return is received
  • Another email will be sent when your refund is processed
  • You can track your return status through your online account
  • Our customer service team is available to answer any questions about your refund

Exchange Process

If you prefer to exchange rather than return an item, we will gladly assist you with a quick and efficient exchange process.

Exchange Options

  • Size exchanges for the same item in a different size
  • Color exchanges for the same item in a different color
  • Style exchanges for a different item of equal or lesser value
  • If exchanging for a higher-value item, you will need to pay the difference
  • If exchanging for a lower-value item, you will receive a refund for the difference

Exchange Timeline

  • Once we receive your returned item, we will ship your exchange within 2-3 business days
  • You will receive tracking information for your exchange shipment
  • Exchange shipping is free for defective or incorrect items
  • Standard exchange shipping rates apply for size, color, or style changes

Damaged or Defective Items – Free Returns

We take quality seriously and stand behind our products. If you receive a damaged, defective, or incorrect product:

Immediate Actions

  • Contact us within 7 days of delivery for damaged or defective items
  • Take photos of the damaged or defective item and its packaging
  • Keep all original packaging and materials for inspection
  • Do not attempt to repair or modify the item

Our Response

  • We will provide a prepaid return shipping label at no cost to you
  • You will receive a full refund or replacement based on your preference
  • Priority processing for defective item returns
  • Expedited shipping for replacement items when available
  • We sincerely apologize for any inconvenience and will resolve the issue promptly

Quality Assurance

  • All returned defective items are inspected to improve our quality control
  • We work closely with manufacturers to prevent similar issues
  • Your feedback helps us maintain high product standards
  • We may follow up to ensure your replacement meets expectations

Comprehensive After-Sales Service

We provide more than just returns and exchanges; we offer comprehensive after-sales support to ensure your shopping experience is worry-free:

Customer Support Services

  • If you are unsatisfied with a product for any reason, contact us at [email protected]
  • We will address any concerns regarding returns or exchanges promptly
  • Our customer service team provides personalized assistance to meet your needs
  • We work with you to find the best solution for your specific situation
  • Multilingual support available for international customers

Communication and Updates

  • Throughout the return or exchange process, we will keep you updated via email
  • You will always know the status of your request
  • Real-time tracking information for all return and exchange shipments
  • Proactive communication about any delays or issues
  • Multiple contact channels for your convenience

Additional Services

  • Size and fit guidance to help prevent future returns
  • Product care instructions to extend item lifespan
  • Styling advice and recommendations
  • Early access to sales and new product launches for valued customers
  • Loyalty program benefits for frequent shoppers

Transparent and Simple Return Process

We believe the return and exchange process should be as clear and straightforward as possible:

Clear Process Guidelines

  • We guide you through the entire process with clear, step-by-step instructions
  • Easy-to-understand return policies with no confusing legal jargon
  • Visual guides and video tutorials available on our website
  • FAQ section addressing common return questions
  • Live chat support for immediate assistance

No Hidden Fees

  • All costs involved in the return or exchange process are clearly communicated upfront
  • No surprise charges or hidden restocking fees
  • Transparent shipping cost calculations
  • Clear breakdown of any applicable taxes or duties
  • Detailed explanation of refund amounts

User-Friendly Tools

  • Online return portal for easy request submission
  • Printable return labels and packing slips
  • Return tracking system to monitor progress
  • Mobile-friendly return process
  • Digital receipt storage for easy reference

International Returns

We accept returns for international orders that meet our return conditions, with some additional considerations:

International Return Process

  • Contact our international customer service team at [email protected]
  • Same 30-day return window applies from confirmed delivery date
  • Return shipping costs and any applicable customs duties or taxes are borne by the customer
  • We recommend using trackable international shipping services
  • Ensure proper customs declarations to avoid delays

International Considerations

  • Returns may take longer due to international shipping times
  • Some countries may have restrictions on return shipments
  • Currency conversion rates may affect refund amounts
  • Local taxes and duties paid on original purchase are non-refundable
  • Our international team provides guidance specific to your country

International Support

  • Dedicated international customer service representatives
  • Country-specific return instructions and forms
  • Assistance with customs documentation
  • Local partner support in select regions
  • Multilingual customer service in major languages

Refund Processing Times

Understanding when to expect your refund helps set proper expectations:

Order Status Based Timeline

  • Unshipped Orders: If your order has not yet shipped, refunds will be processed within 1-5 business days
  • Shipped Orders: If your order has already shipped, refunds will be processed after we receive the returned items at our warehouse
  • Received Returns: Processing takes 7-14 days or longer depending on inspection requirements
  • Peak Seasons: During busy periods (holidays, sales), processing may take additional time

Payment Method Considerations

  • Credit Cards: 3-10 business days to appear on your statement
  • Debit Cards: 5-10 business days depending on your bank
  • PayPal: 24-48 hours for funds to appear
  • Digital Wallets: 1-3 business days typically
  • Bank Transfers: 5-7 business days for processing

Delayed Refund Support

  • If you have not received your refund within the expected timeframe, contact us at [email protected]
  • We will investigate and provide status updates
  • Bank statement verification may be required
  • We work directly with payment processors to resolve issues
  • Alternative refund methods may be offered if needed

Refund Confirmation

  • You will receive an email notification when your refund is processed
  • The email includes refund amount and expected timeline
  • Reference numbers for tracking with your bank or payment provider
  • Instructions for contacting us if refund is not received

Return Address Information

Proper return procedures ensure your items reach us safely and your refund is processed quickly:

Important Return Process

  • Contact First: Please contact customer service at [email protected] to process your order return before shipping
  • Authorization Required: After confirmation, our support team will provide you with detailed return address information
  • No Unauthorized Returns: Do not return items without prior confirmation, as this may result in refund failure
  • RMA Number: All returns must include the Return Merchandise Authorization number

Return Address Guidelines

  • Return addresses may vary depending on product type and your location
  • We will provide the specific return address for your situation
  • Include all required documentation with your return package
  • Use the provided return label when available
  • For international returns, follow country-specific instructions

Return Packaging Requirements

  • Pack items securely to prevent damage during transit
  • Include original packaging when possible
  • Place return documentation inside the package
  • Seal packages properly with appropriate tape
  • Remove or cover old shipping labels

Our Commitment to You

We are dedicated to providing you with worry-free after-sales support. Our return and refund policy is designed to ensure you receive timely and reliable service in any situation.

Service Promise

  • Whether you need to return, exchange, or refund, we will resolve your issues promptly
  • You can shop with confidence knowing we are always here to support you
  • Fair and consistent application of our return policy for all customers
  • Continuous improvement of our processes based on customer feedback
  • Going above and beyond to ensure customer satisfaction

Customer-Centric Approach

  • We value every customer and maintain an attitude of integrity, professionalism, and care
  • We ensure you have a smooth and worry-free shopping experience
  • Personalized service tailored to your specific needs
  • Proactive communication throughout the return process
  • Building long-term relationships with our customers

Continuous Improvement

  • Regular review and updates of our return policies
  • Investment in better systems and processes
  • Training our team to provide excellent customer service
  • Listening to customer feedback and implementing improvements
  • Staying current with industry best practices

Additional Return Policy Information

Special Categories

  • Final Sale Items: Clearly marked items are not eligible for return or exchange
  • Custom Orders: Personalized or made-to-order items cannot be returned unless defective
  • Digital Products: Software, e-books, and digital downloads are non-returnable
  • Gift Cards: Cannot be returned but can be exchanged for store credit
  • Perishable Goods: Food items and other perishables are not returnable

Return Abuse Prevention

  • We monitor return patterns to prevent abuse of our generous return policy
  • Excessive returns may result in account restrictions
  • We reserve the right to refuse returns that do not meet our conditions
  • Fraudulent return attempts will be reported to authorities
  • Our policy protects honest customers while preventing abuse

Seasonal Considerations

  • Holiday return periods may be extended as announced
  • Gift returns have special provisions during holiday seasons
  • Weather-related shipping delays are considered in return timeframes
  • Sale events may have modified return conditions
  • Peak season processing may take additional time

Contact Information

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We are always here to help.

  • Email: [email protected]
  • Customer Service Hotline: +1 3609396099
  • Mailing Address: 626 143RD AVE SE, TENINO, WA 98589-9429
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
  • Live Chat: Available on our website during business hours
  • Social Media: Follow us for updates and quick support

Thank you for choosing us! We appreciate your business and trust. Our commitment to excellent customer service extends beyond the sale, and we will continue to support you long after your purchase. Your satisfaction is our priority, and we look forward to serving you again in the future.